Leadpoint Business Services is currently seeking a Full Time Onsite Supervisor in our Phoenix, AZ location.

Onsite Supervisor Exempt – Reports to Regional Operations Manager



Onsite supervisor is a high-energy customer focused position that will act as a liaison between the facility manager/customer and Leadpoint support personnel. This position will hold responsibility for implementing workforce management programs offered to the assigned customer facility. This position will have overall accountability for the performance of the Leadpoint workforce team assigned to the facility to include program implementation, personnel management and facility operations performance.

Schedule: Monday – Friday 6pm – 4am 

Pay rate: $23.00 – 25.00/hour + Overtime

Essential Functions

Customer Service and Communications:

Communications with key customer representatives at the facility.

Maintains ongoing relationship with multiple customer representatives within facility.

Able to communicate with all personnel at the facility.

Hiring and Recruiting:

Interviews candidates for open positions.

Responsible for evaluation, promotions, terminations recommended and approved at the assigned facility.

Responsible for the completion and retention of all forms, documentation and training records.

Administrative and Payroll functions:

Maintains positive employee relations following on a professional level.

Oversees and administers new hire screening processes for production positions.

Track absenteeism and timekeeping for assigned team.

Provide employee coaching and development to all Leadpoint associates and leaders assigned at the facility.

Collates employee timesheets for payroll processing. Manages and monitors Hand Punch activity and data for accurate payroll reporting to corporate office on a daily and weekly basis.

Ensures that human resources files and records are updated in accordance with legal requirements by providing personnel management with accurate personnel information.

Coordinates and Provides tour Administers On-Boarding process for new candidates within facility.

Administers health and welfare plans, including enrollments, changes, and terminations. Processes required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.

Coordinates benefit programs and assists employees with program documentation.

Conducts audits of payroll, benefits or other HR programs and recommends corrective action.

Assists with processing of terminations.

Assists with the preparation of the performance review process.

Manages Data tracking and reporting

Oversees and ensures the daily recording of performance metrics of production workers assigned to the facility.

Assists in implementation of departmental performance measures, including visual controls and provides regular progress reports to manager.

Create spreadsheets to track important customer information and orders.

Provide occasional administrative support.

Assist with special projects that require large amounts of data entry.

Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)

Planning and Training:

Quality, productivity, cost, safety and morale to achieve positive results in all areas.

Provide leadership through a 90-day planning cycle.

Safety Program Management:

Perform accident investigations.

Maintain and request PPE supplies to proper inventory levels.

Manage goals of lines and all teams to achieve department safety results and priorities.


Interpersonal Skills: Onsite manager must be able to speak with employees, other department managers and senior management.

Leadership Skills: Onsite manager must be able to motivate employees to keep operations running smoothly.

Problem-Solving Skills: Onsite manager must be able to quickly ascertain a situation and be decisive in solving it, such as identifying defects in the production line.

Time Management: Onsite manager face production deadlines, shipping dates and more and must manage their time accordingly.

Technical Capacity: Onsite supervisor has direct experiences or transferable skillsets that relate to a high stress production environment. Holds mechanical and process capabilities associated with large scale production equipment.

Learning Orientation: Onsite supervisor has demonstrated ability to adapt to a learning based organization. Focused on Adoption, Information Processing, and accountability for skills transfer.

Supervisory Responsibility

This position manages all employees of the facility assigned by Leadpoint. This position holds the responsibility for the performance management within the facility with authority and accountability for the hiring, training and development of all employees assigned to the facility.

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

This job operates in a production facility in an industrial environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 6:00 p.m. to 3:00 a.m., 40 hours per week, plus overtime. Occasional day and weekend work may be required as job duties demand.


Limited travel up to 25% may be expected for this position.

Required Education and Experience

Associates Degree

Experience within a production environment as a Supervisor or with comparable experience.

Preferred Education and Experience

Bachelor’s Degree

Work Authorization

Must be authorized to work in the United States.

AAP/EEO Statement

Leadpoint is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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