Customer FAQs

How does Leadpoint differ from traditional staffing companies?
We differ in one important way: Leadpoint doesn’t focus on headcount. We focus on getting the right people on the job in your operation and then working with them – and you – to improve productivity. The result is greater efficiency and higher profits for your MRF.

It sounds like Leadpoint is going to tell me how to run my business, which is not what I need.
You are the expert in running your business. Our job is to work with you to assess and measure the productivity of a group of workers in your recycling facility. This is data-driven work, powered by Leadpoint Data ToolsSM.

We can also put our OSAAS consulting to work with your management and team leaders to help them diagnose and implement a variety of operations programs.

Will I have the same workforce on site every day or will it be different people every day or week?
Many of our customers like the CORE Team model, where the same group of workers reports to your site day after day. This model offers consistency, builds team knowledge and commitment, and reduces training time and turnover.

Do you really understand my industry or are you generalists?
We are specialists. Leadpoint works exclusively with the waste/recycling, industry and has done so since 2000.

Our Onsite Managers are recruited for their recycling industry experience and have a skill set that includes leadership, performance, training and process improvement.

What services are offered through your OSAAS?
Our Operations Support As a Service (OSAAS) program delivers our expertise through our in-house experts on a consulting basis. We offer OSAAS independently or in combination with our high-performance work team solution.

Every OSAAS program is customized to you. Some of the areas where we have an implicit value match are:

  • Outsourced management and maintenance support
  • Technical consulting for system optimization
  • Start-up and shutdown
  • Management training
  • RPO and direct hire
  • Safety consulting
  • Site safety audits

How do we determine which pricing model to go with?
Leadpoint offers three pricing models: hourly, project, and output-based. We will work with you to determine the best pricing model for your needs and goals. We can shift models over time as our relationship matures.

Can you work with my VMS or MSP?
Yes! We have experience working with VMS solutions and our customers’ procurement teams. We can provide these services without the extra costs charged by traditional staffing VMS and MSPs. A member of our sales team can tell you more about implementing a VMS or MSP solution.

Once we decide to work with Leadpoint, how do we get started?
We have a specific process to help you transition from your current state to our high-performance work team model. We call it The Leadpoint 5/90: five steps that take place over 90 days. The steps are: Assessment, Planning, Implementation, Benchmarking and Monitoring.

Can I speak with a “real person” about my needs and where Leadpoint might fit?
Absolutely! You can contact us during business hours at 855-205-1511. Once we start working together, your onsite Performance Manager will be available to you 24/7.


Let’s talk!