Need dependable help on collection routes? Leadpoint’s On-Route Support offers trained, safety-focused route helpers to keep your waste and recycling operations running smoothly. From residential to commercial collection, our crews are ready to arrive, step in, and support every route, every day.
Leadpoint’s On-Route Support emphasizes safety, training, customer service, and onboarding—providing the same helper for the same route and the same driver each day.
A Turnkey Labor Solution
- Includes the transition of the existing workforce as well as recruiting, screening, and hiring new workers.
- Pre-employment physical tests ensure candidates understand the role and are physically fit.
- Organized crews at daily launches and end-of-day route completion assessments.
Outsourced Workforce Model
- Full-time, benefit-eligible team of route helpers.
- On-site recruiting with dedicated supervisors.
- Daily observations and coaching of the Leadpoint team.
Safety
- Best-in-class training program that ensures employees are fit for duty and fully prepared before commencing work.
- LiveSafe philosophy and ongoing training covering areas such loading, riding and backing procedures, proper PPE, and manual lifting techniques.
Customer Service
- Performance dashboard tracks KPIs including recruiting performance, daily route completion, driver satisfaction, TRIR, DART, turnover, and labor costs, with awareness of on-route productivity metrics.
- Proactive and responsive communication.
- Improved driver and helper relationships through consistent pairings.
Learn More about On-Route Support.