Customer Service Representative, Asheville, NC

IN OFFICE, FULL-TIME JOB

Leadpoint Business Services is currently seeking a full time Customer Service Representative in support of our site management team in Asheville, NC.This position supports the efficiency of day-to-day operations of the office. Due to the diversity of responsibilities, the ideal candidate will be a competent and resourceful individual with a passion for multi-tasking.

This is a full-time job doing work that helps the environment and protects the planet. You’ll have the chance to start right away.

Hours

1. Monday – Friday 8:30 am to 5pm, Mon-Fri
2. 8-hour hours a day for a total of 40 hours a week
3. Schedule varies on the last business day of every month
4. Pay rate: $23.00/hour + OT & Benefits

Responsibilities of the Customer Service Representative

1. Greeting visitors and manner answering all inbound calls in a courteous and professional.
2. Answer phones, schedule service, and write orders up for delivery. Obtain approval for RO orders and scan orders into Tower. Communicate with customers eta’s reschedules through communication with operations team.
3. Communicate product knowledge to current customers to resolve issues they may have and potential new customers.
4. Resolve customer issues If unable to resolve escalate to Sales Rep. and or management via email, verbally or voicemail.
5. Process insurance certificate requests
6. Created spreadsheet to track credit applications
7. Process application – enter customer information to pay history request, email, or fax to   creditors.
8. Upon return of Pay History, update spreadsheet and forward to manager for approval and credit limit.
9. Upon approval from manager, update spreadsheet, scan and upload approved credit application into tower and file
10. FL customers that are credit card customers – enter app to spread, document and file
11. FL Customers that do not have credit card on file, call and attempt to get credit references then process pay history requests and forward to manager for approval

Education:

• High School Diploma
• Post – secondary education in business, computers, or office management is an asset

Experience and Competencies:

• 1-3 years of experience in an office environment
• Experience in the waste industry is a plus
• Experience with Microsoft Suite is required
• Strong attention to detail
• Prompt, professional, and dependable demeanor

Personal Characteristics:

• Behave Ethically: Understand ethical behavior and business practices. Ensure behavior is consistent with these standards and align with the values of the company.
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
• Focus on Client Needs: Anticipate, understand and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters. The ability to adapt to changing situations and environments
• Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make necessary recommendations

Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Leadpoint Business Services
Since 2000, Leadpoint Business Services has been helping waste and recycling companies become more efficient. That work starts with our employees – people like you. We hire, train, and put hundreds of people to work at our customers’ businesses every year. Then, we work with you to help you perform at your best.

This job description is intended to describe the general nature, complexity, and the level of work performed by employees assigned to this position, and it must not be interpreted as an exhaustive list of responsibilities, rights and / or skills required. Do not prescribe or restrict the work that can be assigned.

This is a safety sensitive position for which impairment while working presents substantial risk of injury so the company will be testing for THC.