Leadership

Diana founded Leadpoint Business Services in 2000 with her husband Frank, and serves as its Executive Vice President with responsibility for administration, compliance and finance. Previously, she was co-founder of Spartan Labor Services, worked as a special needs educator, and held sales roles in the wine and jewelry industries. Diana attended Orange Coast College in Orange, California, and is a Certified Staffing Professional with the American Staffing Association.

In 1994, Frank founded Spartan Labor Services in Hillsboro, Oregon. In 1998, he sold the company and moved to Arizona where he and his wife Diana founded (and later sold) Employment 2000, an internet job posting website. In 2000, they co-founded Leadpoint Business Services where Frank serves as Chief Executive Officer & President. Prior to working in the staffing industry, Frank was a statistical analyst and technical engineer at Weyerhaeuser Company. He attended the University of Washington and is a Marine Corps veteran.

Len Christopher is Leadpoint’s Chief Operating Officer. In this role, he inspires the company’s on-site performance managers to improve the productivity, efficiency, and profitability of every client’s operation through Leadpoint’s high-performance work teams. He also directs Leadpoint’s customer service and satisfaction efforts. Len has spent his career in the recycling industry. Over the last 20-plus years, he has developed the systems, recycling processes, strategies, and capabilities of some of the country’s most successful recycling operations. Len is a graduate of Valley Forge Military Academy in Wayne, Penn. He went on to attend Southern Connecticut State and Rutgers University. Len resides in Las Vegas, Nev.

With more than 18 years on the Leadpoint team, Saul has been instrumental in growing Leadpoint’s reputation and results within the recycling industry. He moved into his current role in 2003. His operations responsibilities include oversight of workforce management, optimization, and program implementation for the company’s customers in the West. He is also responsible for the day-to-day leadership of Leadpoint’s western division onsite managers. His extensive knowledge of the waste and recycling industry is valued by his customers, employees and team. Saul is based at Leadpoint’s western regional office in Portland, OR.

Jeff joined Leadpoint in 2019 as Project Manager for the company’s cart tagging projects. He launched this niche business for the company, created the overall project structure and process, and led eight cart tagging projects before being promoted to Director of Operations-East in 2022. In his time with Leadpoint, Jeff has also filled interim specialty roles including Onsite Manager, Operations Support Team member, and trainer. Today, he oversees the day-to-day operations for customer sites, interacts face-to-face with the leadership team on the ground, and supports the implementation and start-up of new sites in the Eastern Region. Prior to joining Leadpoint, Jeff was General Manager at Premier Services of Las Vegas. He is based in Charlotte, NC.

Harli grew up in a family of recycling professionals. She followed in their footsteps, joining Leadpoint in 2019 as Onsite Manager. She advanced rapidly through leadership roles including Operations Support Leader and Operations Support Manager before her promotion to Director of Operations-East in 2023. Harli was a student athlete and softball stand-out at North Carolina State University where she earned a Bachelor of Science degree in sports management. Her experience as an athlete as evident at Leadpoint. She knows our associates and customers depend on her to ensure each site is safe, associates are well trained and equipped to move up in the company, and that daily KPIs are achieved.

Mike is an industry veteran with nearly 25 years experience in the waste and recycling business. Previously, Mike has held several senior positions including general manager, area president and senior VP of human resources at Republic Services. At Leadpoint, Mike leads the company’s business development efforts and works to develop mutually beneficial relationships across the waste industry. Mike’s vast experience has earned him numerous awards for his ability to achieve operating and financial targets, including revenue growth and ROI. He holds a Bachelor of Science degree in business economics from Willamette University and completed an advanced HR executive program at the University of Michigan, Ross School of Business. Mike is based at Leadpoint’s corporate headquarters in Phoenix.

Jeffrey has over 10 years of experience in municipal government and operations. He joined Leadpoint in 2020 as Onsite Manager (OSM) in Spokane, Washington. He later transitioned to our Operations Support Team, all while maintaining his OSM responsibilities. Jeffrey was promoted to Sales Director, West, in 2023. In this role, his primary focus is driving sales growth in the Western US, leveraging his extensive experience and relationships. He continues to support our Operations Support Team and assist with new site startups. Customers and our team value his extensive first-hand knowledge of the waste and recycling industry. Jeffrey has a B.S in Business Administration and a Comptia+ Certification in Project Management. He is based in Spokane, WA, traveling frequently to serve his sales territory.

Nancy has over five years of experience in the waste and recycling industry. Before joining Leadpoint, she worked at Republic Services as a Major Account Manager. Her diverse career also includes owning an e-commerce sales business and upper management sales roles at Office Depot and ADT. She has an extensive background in managing national accounts and delivering custom client solutions. As Director of Sales, East, Nancy is concentrated on Material Recovery Facilities (MRFs), Paper Recovery Facilities (PRFs), and polymer and manufacturing operations in the Midwest and East regions. She is a proud alumna of Central Washington University and is based in Mount Prospect, IL.

Chad joined Leadpoint as a member of the Operations Support team in 2018. Since then, he has served in various leadership roles. He moved to East Region Director of Operations in 2019 and to Regional Sales Director in 2020. In 2021, Chad fulfilled a special assignment as both Director of Eastern U.S. Sales and Director of East Coast Operations. Chad promoted to Director of Operations Support in 2023. Chad’s experience in the recycling industry, combined with his knowledge of manufacturing, allows him to consult with customers and prospects about enhancing the safety, operations, and people challenges faced at their plants. Prior to joining Leadpoint, Chad held general manager positions with Green Life Waste Solutions in Burlington, NC, Recycling Management Resources in High Point, NC, and Weyerhaeuser / International Paper in both Charlotte, NC, and Itasca, IL.

Dan Behrendt joined Leadpoint in 2018. As CFO, he oversees the company’s accounting, finance, treasury and tax functions. He also works closely with the Leadpoint executive team to drive efficiency and profitable growth for the company and its customers. Behrendt has extensive finance experience at both private and public companies. Prior to joining Leadpoint, he served as CFO of Axon/TASER International, Inc. from 2004 to 2017, during which time the company enjoyed explosive growth in sales, profitability and market capitalization as it expanded its product line offerings and its international focus. He also was CFO at Imperial Home Décor Group, a Blackstone Portfolio Company. A practicing CPA, Behrendt earned his bachelor’s degree in accounting from the University of Mount Union in Alliance, Ohio, and his MBA from the Weatherhead School of Management at Case Western Reserve University in Cleveland, Ohio.

Todd has more than 25 years of recycling industry expertise in roles as sales director, operations manager and general manager. At Leadpoint, he directs the company’s business development efforts and serves as the primary point of contact with recycling industry customers. He also works with customers on the building and engineering of recycling equipment and recycling facility operations. Todd holds a Bachelor’s Degree in business from Washington State University.

Maiko manages Leadpoint’s recruiting team. She works closely with corporate, field and site staff to develop strategic recruiting plans, implement recruiting programs, and manage the candidate pipeline. Maiko joined Leadpoint in 2018 as shift production supervisor at a MRF but was quickly promoted to several operations and recruiting positions before earning her current role in 2022.

Lane MacAllister brings over 20 years of experience in the environmental waste and recycling industry, along with a wealth of expertise in safety and operational leadership positions. Prior to joining Leadpoint, he served as the Director of Safety and Compliance at Reyes Coca-Cola Bottling and as the Director of Operations Support during his decade-long tenure at Republic Services. With a strong background in creating, implementing, and managing safety protocols and teams, Lane is dedicated to ensuring alignment and continuity. His extensive experience has earned him multiple corporate safety awards. At Leadpoint, Lane ensures a safe workplace, prioritizing employee well-being and operational integrity. He holds a Bachelor of Arts in Liberal Studies from Chapman University. Lane is based at Leadpoint’s Phoenix corporate headquarters.

Leo initially joined Leadpoint in 2006 as a Recruiter. He briefly departed before rejoining in 2009 as a Workforce Operational Support team member. In 2012, he advanced to the role of Field Safety Specialist, and in 2022, he was promoted to the position of Director of Safety & Compliance. Leo holds a pivotal role, overseeing all safety and compliance matters, encompassing OSHA compliance, workers’ compensation program management, injury and accident reduction strategies, training development, and client relations for safety program implementation. Leo earned a Bachelor of Science in Business Administration with a minor in Psychology from Oregon State University. Prior to Leadpoint, Leo managed and scheduled viticultural activities on his family farm to ensure healthy vines for harvesting.

Laurie’s career spans more than 25 years in human resources across multiple industries and geographies. She has spent the last 20 years in the staffing industry. She began her career with American Airlines as a trainer for customer service agents, then moved into the banking sector where she served in several human resources roles, including benefits manager and employment manager. Laurie graduated from McConnell School, Inc. in Minneapolis with a Bachelor of Arts in hotel management. She is certified through the American Staffing Association as a Certified Staffing Professional and through ADP as a Certified Payroll Specialist and Workforce Now Specialist.

Jennifer joined Leadpoint in 2021 and is based at the Phoenix corporate office. She has more than 16 years of experience in employee management and human resources, including recruitment, conflict resolution, change management, employee relations and benefits administration. Prior to joining Leadpoint, Jennifer was operations supervisor with XPO Logistics, and worked for Lowes for more than seven years. Jennifer earned her bachelor’s degree from Arizona State University.